PDCA cycle for process optimization
Process optimization follows the guiding principle of the ISO 9001 standard, according to which companies should permanently improve their processes and procedures. Methods and approaches for this are part of the free quality management training offered by Innolytics® in cooperation with the DICIS Digital Institute.
The goal is to avoid frictional losses, reduce administrative costs, increase customer focus, ensure high-quality products and services, and promote innovation as a competitive differentiator.
The basis for process optimization and a prerequisite for ISO certification is the listing and definition of the most important internal company procedures and processes. Until 2015, the instrument for this was the quality manual, which, however, often proved to be too complex and impractical, especially in the practice of small and medium-sized companies. The ISO 9001:2015 standard, therefore, does not make any explicit specifications about how processes in companies are documented and optimized.
Tools such as the Innolytics® CI-software support companies in process optimization. They help to achieve the goals – higher efficiency, higher customer focus, higher innovation capability, lower costs.