FAQ Idea Management Innovation Management Software2019-10-10T12:21:56+02:00
Innolytics-Software-FAQ

FAQ Idea Management Software / Innovation Management Software

On this page you will find answers to all your questions about the creation, use and functions of Innolytics® idea management software and innovation management software. The FAQ will be updated regularly.

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Questions about the different versions of the Innolytics® software

For whom is the premium version of the Innolytics Idea Management Software / Innovation Management Software suitable?2019-10-10T17:30:45+02:00

The premium version of Innolytics Idea Management Software and Innovation Management Software was developed for several target groups:

  • Small and medium-sized companies that have not been able to operate a professional, modern idea and innovation management system so far.
  • The premium version is also suitable for clubs and associations, public institutions and organizations.
  • Customers* of the premium version also include teams and departments of larger companies that need an innovation platform with which they can drive change within their area.
  • They are also companies that want to manage, for example, university cooperations or cross-company innovation projects. With Innolytics, these teams and departments have a quickly available solution with which they can start immediately.

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What is the difference between Premium and Enterprise?2019-10-10T17:27:27+02:00

The premium version is limited to 250 users. The Enterprise version is particularly suitable for larger companies that have other needs for idea and innovation management.

  • The platform is operated in CI and with a domain of the company.
  • Individual setup of roles and permissions, notifications and the incentive system.
  • Adaptation to the structures and processes of the company. For example, different locations can operate their internal improvement platforms.
  • Access to further workflows and processes. For example: Trend analysis and evaluation, customer complaints and ideas, product development, digital transformation.
  • Multilingualism (currently D, EN, IT, CH), content is translated simultaneously.
  • Administrators have full access to all configurations.
  • Individual contract design, configurations in consultation with various stakeholders (works council, data protection, IT).
  • Interfaces to the company’s IT (single sign-on, automatic user comparison, etc.).

Companies receive individual support from Innolytics in technical and content-related questions. Besides, various service packages such as employee training and the development of an innovation management system suitable for the company can be agreed at a fixed price.

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How can I control the success of my idea and innovation management?2019-10-10T12:32:02+02:00

Under Statistics you will find a series of key figures that show you the status of your idea and innovation management in a transparent way. The activity index shows how your platform was used. The comparison period is one week, one month or one year. From this, the activity index is calculated, which shows you whether the participation on the platform has increased or decreased compared to the reference period.

  • You can see the number of new posts, comments and users in a given period.
  • The Funnel View shows you how many ideas on which topic are at which stage of the idea management or innovation process.
  • In the statistics you can also see how many users have contributed and commented. This allows you to see how many percent of registered users actively participate in entering contributions, commenting or interacting with the platform.

The statistics function already provides you with a tool for innovation controlling in the free version of the Innolytics® software.

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How can I adapt the free idea management software / innovation management software to my needs?2019-10-10T12:29:06+02:00

With the basic version of the Innolytics® idea management software and innovation management software you can operate a complete idea and innovation management with up to 15 users permanently free of charge. Adjustments are possible from the premium version (starting at 29 Euro per month).

With the premium version you can flexibly adapt topics and keywords, the individual process steps and evaluation criteria as well as roles and the innovation roadmap to your needs. In addition, different workflows are available to you, for example for trend analysis, the evaluation of customer needs or the observation of competitors.

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What is the difference between Freemium and Premium?2019-10-10T12:23:24+02:00

The free Innolytics® version allows you to permanently manage ideas and innovations for up to fifteen users. The innovation process is predefined in the free version, in the premium version the process can be configured. The same applies to

  • Topics / Keywords,
  • Evaluation criteria,
  • the definition of roles and
  • the establishment of a roadmap.

The Premium version is available for up to 50 and up to 250 users. It costs 29 euros per month for up to 50 users and 79 euros per month for up to 250 users.

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Software functions

Error message in the Innolytics idea management software / innovation management software2019-10-11T09:51:08+02:00

You clicked on a link and suddenly nothing happens. You land on a page that tells you that this page cannot be accessed in your idea management software or innovation management software. This may have happened:

  1. You have clicked on an outdated link. This will lead to a post that has been deleted by the author.
  2. The post has been changed. Therefore the link has also changed.
  3. The user has left the platform and posts have been deleted.

Sometimes it can happen that outdated links are displayed in the activity stream for a short time. This is due to the cache. The outdated link disappears after a short time or updates itself automatically.

The link from the error page takes you to the main page of your platform. Click on the link. If there is still an error page, the platform administrator has deleted the platform, i.e. it no longer exists.

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What is the purpose of the various process steps?2019-10-11T09:47:00+02:00

The great geniuses such as Thomas Edison, Mozart and Marie Curie were distinguished above all by one thing: They had countless ideas. But when it comes to creativity, not everything that glitters is gold. It is perfectly normal for only two or three of ten ideas to be pursued. But what about the others? Often, an idea that was severely evaluated at first turns into a real pearl later on. Sometimes circumstances change and a belief that was not feasible in the past, for example, is suddenly conceivable. Or you come across inspiration, and suddenly it makes “eureka”! This is precisely what the different process steps are for. Together with your innovation team, you can implement ideas step by step. Those that you sort out are not thrown away, but end up in the idea archive. You can return each idea to an earlier status, re-evaluate it and rework the details. This is a standard idea creation process.

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Why do all users see something different in the Activity Stream?2019-10-11T09:44:21+02:00

In the Activity Stream, each user receives his/her personal feed. This is influenced by more than 50 different factors. In the free Innolytics version as well as in the premium version these settings are preconfigured and cannot be changed. In the Enterprise version, the settings are made jointly.

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Can I upload my own images in the Innolytics software?2019-10-11T09:42:18+02:00

In the Innolytics® idea management software and innovation management software you can illustrate ideas and contributions with your own pictures. As an author, you call up an article for this purpose. Simply click on “Edit” and the “Pictures” tab in the article. Here you can upload your own pictures. The star (*) can be used to select which image should be displayed as the title image. The others can be displayed and described in a picture gallery. The motives can be explained over the picture description. Also further files like Powerpoint or .pdf can be uploaded. This function can be found under the “Attachments” tab.

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How can I change the questions about the concept in the free version?2019-10-11T09:39:52+02:00

This answer is valid for the following versions of Innolytics® Software: Idea Management Software, Innovation Management Software and CI-Software in the Premium Version.

You can customize the in-depth questions of a concept to your company. You can also create as many questions as you like. Starting with the premium version of the Innolytics Idea Management Software, you can use the Process Manager to determine at which stage of the idea and innovation process, specific concept questions are asked. If, for example, you have detailed concept questions for implementation, these can only be requested from the implementation stage onwards. This function of the growing concepts protects users from being overtaxed. It makes little sense to ask too many questions in the early phase of an idea and innovation process if it is not even clear whether the idea will be accepted at all.

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How does the image search of the Innolytics software work?2019-10-11T09:38:19+02:00

This answer is valid for the following versions of Innolytics® Software: Idea Management Software, Innovation Management Software and CI-Software in all versions (Free, Premium, Enterprise).

The software has an automatic interface to the free image database “Pixabay”. When you enter an idea, a search query with the nouns of your contribution title is started. For example, if the title is “Coffee for our meeting”, we will search for matching images for “Coffee” and “Meeting”. This automatic suggestion system helps to illustrate contributions and thus make the platform more lively. We have added a delay of 1 second to the search query so that you can finish your post title in peace.

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How can I edit a concept in the Innolytics innovation management software?2019-10-11T09:29:17+02:00

Click on the “Edit” button in your idea. The editing menu will open. Click on the “Concept” tab. Here you will find more detailed questions.

The editor of the Innolytics innovation management software contains essential functions of a word processing program. You can make individual words or headlines bold, add keywords to paragraphs, upload images or insert a link to a video. Once you click “Save”, your changes will be applied.

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How can I delete posts?2019-10-11T09:25:06+02:00

If you are the author of an article in the Innolytics® innovation management software, you can delete it by clicking the “Edit” button on your ideas page.

Innolytics-Software-Edit-idea

The editing mask opens. Click on “Delete article” in the upper right corner. To protect your post from accidental deletion, you will be asked to solve a math problem. Don’t worry, no binomial formulas, just simple addition. As an administrator, you can delete contributions from all users. As a normal user you cannot delete posts from other users.

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How can I upload a profile picture to the Innolytics innovation management software?2019-10-11T09:18:54+02:00

You can find the profile administration in the Innolytics® innovation management software via the tab “My page”.

Innolytics Software - My Page

Click on “Edit account”.

Here you can upload and change a profile picture.

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I get a lot of emails. How can I turn off these notifications?2019-10-11T09:15:43+02:00

Click on the Innolytics innovation management software on the tab “My page”.

Innolytics Software - My Page

Then right-click on “Edit account”. Here you can change all settings around your profile. Under “Email notifications” you can choose whether you want to be notified immediately of all new events, receive messages from the system only in urgent cases, or prefer to be informed about all platform activities in a daily summary.

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What are the system requirements for the Innolytics Innovation Management Software?2019-10-11T09:12:54+02:00

Innolytics® innovation management software is cloud-based. Our customers can use the software immediately and without system requirements. Innolytics is “Software as a Service (SaaS)”. Our customers pay exclusively for the use of the software. Further costs for internal system adaptations and complex setup processes are eliminated.

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Which languages does the Innolytics innovation management software support?2019-10-11T09:09:53+02:00

Currently we can offer the Innolytics® innovation management software in the following languages:

  • German
  • English
  • Italian
  • Chinese

We are constantly working on the further development of our platform and, in this context, on the integration of further languages.

Can the Innolytics innovation management software be connected to our ERP system?2019-10-11T09:05:27+02:00

Yes, a connection of the Innolytics® innovation management software to standard ERP systems (e.g. SAP ECC, SAP S/4, Microsoft Dynamics etc.) is possible and can be individually implemented by our development department after consultation with you.

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Which browsers can I use to work with the Innolytics innovation management software?2019-10-11T09:03:12+02:00

The Innolytics® innovation management software is very flexible and therefore works with all common browsers such as Firefox, Google Chrome, EDGE, Internet Explorer or Safari.

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Can I use the Innolytics innovation management software with an app2019-10-11T09:00:40+02:00

The Innolytics® innovation management software is available to you mobile with a customized website. Our development team is currently working intensively on the provision of a completely adapted app in order to optimally adapt it to the needs of our customers.

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Are there regular updates for the Innolytics innovation management software?2019-10-11T08:57:11+02:00

We release four major updates per year for the Innolytics® innovation management software and regularly, usually weekly, minor security updates and patches.

These updates are included in our packages so that you get the best possible service and support.

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Is there an e-learning function for idea management and innovation in the Innolytics innovation management software?2019-10-11T08:54:28+02:00

Yes. The Innolytics® innovation management software includes an online academy including tutorials for users and administrators. Typical challenges such as the formulation of an idea or the path from the first idea to the successful implementation of innovations are explained in multimedia:

  • Description texts,
  • Picture galleries with description,
  • Video Tutorials,
  • interactive learning tours.

There are different learning contents for users and administrators. In the Enterprise version, the Online Academy can be adapted to your company.

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I forgot my password. How can I recreate it?2019-10-10T18:16:57+02:00

On the page for logging in to the Innolytics® Innovation Management Software, simply click on “Forgot Password”.

Innolytics-Software-Forgot-Password

Just enter your email address, a few seconds later, you will receive an email. Now you can enter your password again.

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How can I change my password in the Innolytics innovation management software?2019-10-10T18:11:26+02:00

You can change your password in the profile administration of the Innolytics® innovation management software, which you can find on the tab “My page”.

Innolytics Software - Set new password

 

 

 

 

 

Click here on “Edit Account” and scroll down on the page. Here you find the possibility to change your password.

Innolytics Software - My Page

 

 

 

 

 

We recommend that you use a secure password consisting of at least eight characters, including upper and lower case letters, numbers and special characters.

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How is the user data managed in the Innolytics innovation management software?2019-10-10T17:52:54+02:00

We store your user data in two separate modules within the Innolytics® innovation management software. Only authorized users have access to it and, depending on the role assigned to them, can only see the areas approved for it.

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How can I adapt the free idea management software / innovation management software to my needs?2019-10-10T12:29:06+02:00

With the basic version of the Innolytics® idea management software and innovation management software you can operate a complete idea and innovation management with up to 15 users permanently free of charge. Adjustments are possible from the premium version (starting at 29 Euro per month).

With the premium version you can flexibly adapt topics and keywords, the individual process steps and evaluation criteria as well as roles and the innovation roadmap to your needs. In addition, different workflows are available to you, for example for trend analysis, the evaluation of customer needs or the observation of competitors.

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Questions on privacy, data security and legal

Where is the data of the Innolytics innovation management software backup stored?2019-10-10T18:30:22+02:00

The Innolytics innovation management software uses a multi-level process to perform backups:

  1. Versioning management system to recover existing administrator or user contributions
  2. Integrity checks of user contributions to avoid errors
  3. hourly encrypted database backup (with the possibility of selective data recovery)
  4. Performing an encrypted partial backup of the server through a backup
  5. In addition, a complete and encrypted backup of all data at Hetzner Online GmbH is carried out every six hours.
  6. The platform data is also stored daily on a 2nd server as a full backup at STRATO HiDrive.

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What type of cloud is used and who is responsible for providing the cloud for Innolytics innovation management software?2019-10-10T18:27:55+02:00

The cloud of the Innolytics® innovation management software is a self-development of Innolytics GmbH. The frameworks are Laravel and PHP. The Innolytics software core is based on Laravel – a PHP framework that accelerates the development of sophisticated software – especially business software.

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How is my password stored in the Innolytics innovation management software?2019-10-10T18:19:34+02:00

All passwords in the Innolytics® innovation management software are encrypted by a security algorithm and only stored in this form in the database. Nobody has access to your password. Conversely, this means: If you have forgotten your password, Innolytics® support will not be able to help you. However, you can reset the password manually.

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I forgot my password. How can I recreate it?2019-10-10T18:16:57+02:00

On the page for logging in to the Innolytics® Innovation Management Software, simply click on “Forgot Password”.

Innolytics-Software-Forgot-Password

Just enter your email address, a few seconds later, you will receive an email. Now you can enter your password again.

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How can I change my password in the Innolytics innovation management software?2019-10-10T18:11:26+02:00

You can change your password in the profile administration of the Innolytics® innovation management software, which you can find on the tab “My page”.

Innolytics Software - Set new password

 

 

 

 

 

Click here on “Edit Account” and scroll down on the page. Here you find the possibility to change your password.

Innolytics Software - My Page

 

 

 

 

 

We recommend that you use a secure password consisting of at least eight characters, including upper and lower case letters, numbers and special characters.

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Is all communication in the Innolytics innovation management software encrypted?2019-10-10T18:03:00+02:00

Yes, all communication in the Innolytics innovation management software is encrypted with SSL. The signature algorithm is sha256RSA.  Your data security is our top priority, so we are regularly audited by an independent data security officer.

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Where is the data hosted?2019-10-10T18:00:50+02:00

All data is hosted on German servers. Incoming requests are forwarded from Microsoft Azure in Frankfurt am Main to the Innolytics web servers via load balancing. These are located at Hetzner Online GmbH near Nuremberg. Larger data (attachments, images and videos from the Enterprise version onwards) are processed by Amazon Webservices in Frankfurt am Main. The data is backed up hourly within the data centre in Nuremberg and every six hours on a separate backup server of Strato AG.

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How is the data backed up?2019-10-10T17:57:07+02:00

The data of the Innolytics® software is backed up in a multi-stage process.

  • Versioning system to restore existing admin or user contributions.
  • Integrity checks of user contributions for error prevention.
  • Hourly execution of an encrypted backup of the databases as a batch job (with the possibility of selective recovery of data).
  • Performing an encrypted incremental backup of the server every four hours on an FTP server in the hosting data center.
  • In addition, a complete and encrypted backup of all data stored at Hetzner Online GmbH takes place every six hours.
  • The platform data is backed up daily by a full backup procedure on a second server. The Strato HiDrive system in Berlin serves as the backup server.

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How is the user data managed in the Innolytics innovation management software?2019-10-10T17:52:54+02:00

We store your user data in two separate modules within the Innolytics® innovation management software. Only authorized users have access to it and, depending on the role assigned to them, can only see the areas approved for it.

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Who owns the ideas I enter on the platform?2019-10-10T17:49:12+02:00

Of course, the users inside. They are entitled to all copyrights and exploitation rights. However, Innolytics does not assume any liability for any legal disputes between users.

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How does Innolytics implement the DSGVO?2019-10-10T17:47:14+02:00

Privacy is very important to Innolytics. For this purpose we have a data protection declaration which transparently shows which data we collect for which purpose.

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Usage of personal data2019-10-10T17:42:52+02:00

The following data is stored by the Innolytics innovation management software:

  • Name (if desired by the user)
  • Email
  • Passwords (these are stored exclusively encrypted)
  • Video data (if desired by the user)
  • Image data (if desired by the user)

This data is neither evaluated nor passed on in any other way.

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On what basis is the number of users calculated?2019-10-10T17:35:28+02:00

Innolytics calculates the number of users after registration on the respective customer platform. Irrespective of whether they were active or not in the individual billing month. This form of billing facilitates invoicing both on the part of Innolytics and the part of our customers. You pay a very reasonable flat rate.

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