The continuous improvement process starts with the identification of hidden problems and vulnerabilities in processes and procedures. CIP managers bring members of working groups and teams together through regular quality circles as well as in regular idea and CIP workshops. The task is to identify fields of action for continuous improvement. Existing procedures and processes are systematically reviewed. In addition, problems are analyzed and reasons for a lack of efficiency are analyzed.
In his/her role as motivator, the CIP manager can ask questions in such meetings that stimulate creative thinking:
“Why is a certain condition the way it is?”
“What could be used to identify or analyze a particular problem?”
“What is the cause of a particular problem?”
“Where could we look for solutions that can be transferred?”
“Who could help develop new ideas and solutions?”
In his or her role as motivator, a CIP manager can bring inspiration from other companies or industries.